Refund policy

Hey Queens! 👑

We want you to sparkle and shine with every purchase! If something isn’t quite right, don’t worry—we’re here to help with our fabulous and easy return and exchange policies.

General Returns:

• Eligibility: You’ve got 3 days from the moment you receive your goodies to return products for a full refund (minus shipping costs).
• Condition: Items must be in new, unused condition, with all original packaging intact.

  Fragrance and Special order: While we wish we could accept returns on everything, unfortunately, we can't accept returns on fragrances or special order merchandise. We appreciate your understanding!

• Process: Ready to return? Just reach out to our fabulous customer service team at customerservice@queenanthonycosmetics.com or start the return online at the link below.

  https://shopify.com/52718403763/account

   

Shade Match Exchange for Foundations and Concealers:

• One-Time Exchange: Got the wrong shade? No worries! You can swap your foundation or concealer once for the perfect match.
• Eligibility: This shade match exchange is available within 3 days of receiving your product.
• Process: Simply contact our amazing customer service team with your order number and the new shade you’d like to try.

Damaged Products:

• Exchange Period: Oh no, received a damaged product? We’ve got you covered! You can exchange it within 14 days of receipt.
• Process: Contact our customer service team with your order number and a photo of the damaged item, and we’ll take care of the rest! 

Contact Us:

Have any questions or need assistance? We’re always here for you! Reach out to us at  customerservice@queenanthonycosmetics.com or use the chat feature!

Thank you for shopping with us, Queens! Stay fabulous and happy shopping! 🌟